NKT
Manage customer operations from quotation to delivery
Do you enjoy working closely with customers and coordinating commercial processes from quotation through to delivery and after-sales support? Join NKT Accessories in Gurgaon and become a key point of contact for customers, helping to ensure a seamless customer journey. This role offers the opportunity to work within a global organisation contributing to the green transition while collaborating with colleagues across functions and regions.
Support customer satisfaction through commercial excellence
As a Customer Excellence professional, you will serve as the primary customer contact throughout the commercial cycle, ensuring effective communication between customers, sales teams, factories, logistics providers, and internal stakeholders. You will manage quotations, order processing, delivery coordination, invoicing, and after-sales activities while maintaining accurate records in CRM and ERP systems. The role requires a structured approach, attention to detail, and the ability to coordinate multiple activities while maintaining a high level of customer service.
Your responsibility will be to:
• Manage customer enquiries and prepare quotations, including product selection, pricing, and availability checks
• Process customer orders and ensure alignment with agreed commercial terms and conditions
• Coordinate logistics, export documentation, and shipment activities with relevant stakeholders
• Manage invoicing, customer claims registration, and follow-up on overdue payments
• Support customer training, inspections, and factory acceptance test arrangements
This position is based in Gurgaon and reports to the Senior Manager Customer Excellence. Limited travel may be required depending on business needs. You will work closely with local and global Customer Excellence teams, Sales, Supply Chain, and external partners.
Organised customer-focused professional with commercial experience
We are looking for a collaborative and customer-oriented individual who enjoys building positive working relationships and maintaining clear communication with different stakeholders. The ideal candidate is highly organised and capable of managing priorities on their own. They approach challenges with a practical mindset, pay close attention to detail, and are comfortable working in a changing environment where coordination and responsiveness are important.
You also have:
• Bachelor’s degree
• Experience in quotation creation, order handling, and shipping processes
• Knowledge of export documentation and Letter of Credit processes
• Experience with ERP systems, SAP
• Understanding of Incoterms, commercial terms, pricing structures, and sales processes
• Technical understanding
Contribute to a seamless customer journey
We aim to create a workplace where people of all backgrounds are valued, supported, and able to do their best work. We are dedicated to increasing gender diversity at NKT and welcome applications from a wide range of candidates. We welcome varied backgrounds and career paths—even if you don’t meet every single requirement. We believe inclusive teams contribute to positive results and create a better everyday work environment.
In this role, you will have the opportunity to develop your career within an international organisation while working alongside experienced colleagues across multiple functions. You will gain exposure to commercial operations, customer management, logistics coordination, and global collaboration, while contributing to NKT’s continued growth and support of the energy sector.
Read more about our offer and listen to some voices of NKT Connectors here!
Life @ NKT | NKT
We will review applications continuously, but we recommend you apply no later than 30th of November 2026. Be aware that personality and cognitive tests might be included in the recruitment process. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.
We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions.
Be a Connector of the green tomorrow!
In a globalised and interconnected world, with a rapidly increasing population and demand for a modern lifestyle, the need for power is constantly growing. At NKT, we have made it our purpose to bring power to life by helping meet the growing need for energy.