Ela
Your future role
First point of contact for reports of IT faults and support enquiries by telephone or ticket (email)
Initial assessment and resolution of faults/problems – direct user support – on-site and remote
Processing and documenting enquiries and incidents using a ticketing system
Analysing and troubleshooting issues within the IT environment
Prioritising new and existing support requests
Communicating with relevant parties (users, IT colleagues from other departments, etc.)
Maintaining and updating the knowledge base
What you bring to the team
Ideally, a completed apprenticeship in the IT sector or a comparable qualification is desirable
Initial professional experience in customer service / helpdesk / support as an IT specialist (m/f/x) – in-person and/or remote is desirable, but not essential
Basic IT knowledge and a general affinity for IT are required
Knowledge of ticket systems is desirable
Problem-solving skills and a strong team spirit
A hands-on approach
Very good command of German and good written and spoken English
Proficiency in MS Office is essential
ELA Container specialises in container-based rooms and buildings to rent or buy in any chosen size and with custom fittings. With 60,000 containers, 1,600 employees and 18 sites around the world, ELA Container has become a leading provider of quality, flexible room modules in Germany. Today, ELA Container is a partner to a wide range of industries, ranging from the construction industry to retail and gastronomy. With its quality, innovation and passion, ELA Container is continually opening up new markets and industries and is winning more and more people round to the effectiveness of mobile ELA room containers.
A second-generation family company
Number of employees: 1,400+ employees across 24 locations worldwide.
Sectors: Mobile Room Solutions (Containerized offices, living quarters, schools, and workshops), Construction, Offshore Energy, Industry, and Events.
Preferred educational level: Vocational training (Apprenticeship/MBO) for technical and trade roles; Bachelor’s degree (HBO/Dual Degree) for management, IT, and engineering positions.
Preferred education: Industrial Clerk, IT/Business Informatics, Mechanical Engineering, Sales/Marketing, or Logistics.
Career level: All levels, including Pupils/Interns, Apprentices, Young Professionals (Graduates), and Experienced Specialists.