Operations Coordinator - Maternity Cover

Job Details

The Operations Coordinator provides administrative, operational and coordination support to ensure the effective management of the rental equipment, asset records, imports and exports, control of dual-use equipment and repairs. The role ensures efficient day to day operational execution through accurate documentation, timely processing of rental and shipment requirements, and effective communication across the workshop, sales and operations functions. The position works within established procedures and defined operational processes, contributing to a safe, organised and compliant working environment.

Knowledge, Skills & Experience

Minimum 2 years’ experience in a similar role. Competent IT skills with a good working knowledge of Microsoft Office packages and experience with ERP systems an advantage. Working knowledge of customs and export control requirements is an advantage. Good communication skills with the ability to communicate effectively at all levels. Well organised with a good attention to detail. Flexible approach to tasks and roles. Ability to work on own initiative as well as part of a team.

Key Responsibilities- Responsible for ensuring a high level of support to all clients via all modes of communication and building professional relationships.
- Organise despatch of all deliveries, raising all required documentation including customs/export control requirements and liaise with couriers/freight forwarders as required.
- Tracking shipments of goods for sales orders and rental jobs from point of order until equipment return providing updates to clients where necessary.
- Accurate and timely processing of paperwork to ensure effective tracking of all hire equipment.
- Liaise with warehouse to promptly close out any issues relating to receipt/despatch.
- Upkeep of all customs/export control records – ensuring these are accurate and up to date.
- Liaise with couriers/freight forwarders regarding return equipment shipments and imports.
- Liaise with finance department on client invoicing.
- Assist in the day to day running of the office.
- Upkeep of admin tasks such as filing, spreadsheet updates and keeping the ERP system up to date.