The role:

We have an exciting opportunity for an experienced and commercially focused Life Cycle Support Manager to lead and grow our Life Cycle Support (LCS) function.

This pivotal role is responsible for expanding Life Cycle Support offerings, increasing revenue and profitability, and strengthening relationships with customers across the offshore, marine and oil & gas sectors.

The successful candidate will drive business development activities, manage LCS workload and resource planning, lead and develop a high-performing team, and ensure the delivery of safe, high-quality, customer-focused solutions.

Working closely with internal and external stakeholders, you will identify growth opportunities, develop strategic customer relationships, enhance operational processes, and help position the business as a trusted partner throughout the lifecycle of its equipment and services.

You will be responsible for:

Maintaining and improving relations between IHC and existing equipment owners through
Delivery of timely LCS service to clients
Maintaining contact with clients and instigating regular scheduled meetings covering delivery of existing work and future opportunities to assist (all LCS services).
Working with the appropriate business development and sales teams to build strong relationships with targeted customers
Establishing quality relationships with key customer decision makers to understand their business drivers
Manage LCS workload and capacity
- Manage the preparation and delivery of proposals for LCS scopes
- Input LCS forward load requirements / expectations into the overall lookahead
- Work within a matrix structure to secure resources need to deliver LCS projects
- Expand the LCS team through recruitment and staff development. Particular priority is a dedicated sales function within LCS
Development and maintenance of LCS processes such as
- Dashboard with all current projects/active booking codes visible
- Vessel/Equipment tracking (location, planned maintenance periods and future projects)
- Equipment modification tracking – system so that the current status of equipment is known and all previous work related to it is locatable
- Spare parts replacement predictor (wear parts life etc.) and pro-active sales
- Customer contact points
Delivering profitable LCS services
Management and development of the LCS function to achieve growth targets.
Develop the link with Rentals to offer support for this business area too (modifications, deck layouts, sea-fastening etc.)
Raise internal customer focus; ensure the identification and communication of customers’ drivers, requirements and concerns are relayed into to the business to help improve product and service offering and enhance our competitive position.
Analyse markets including competitor activities to predict future requirements and potential opportunities for business growth.
Ensure all work is executed safely and to appropriate quality standards.
Liaise closely with LCS functions in all other IHC companies and establish an agreed set of LCS protocols for providing support across integrated projects.
Other duties as defined by a director of the company.

Knowledge and experience:

Significant operational experience in a similar environment
Business development experience
Detailed understanding and implementation of sales strategies
Proven track record in customer relationship building skills
Well-connected in the oil & gas, offshore and marine industries
Experience of managing multiple projects in a quick-response environment (actively plan, manage and participate in the day-to-day activity of projects to maximize customer satisfaction levels)
Experience of leading and motivating a diverse team
Sound commercial and contractual skills
Excellent technical writing skills
Presentation Skills

Qualifications:

Relevant engineering degree or similar

Behavioural :

Highly motivated and able to work with autonomy and initiative
Sales and negotiation skills
Communication skills
Proven team management and leadership skills
Conflict resolution/management experience

General:

Mobile as significant travel is involved – UK and international such as customer visits and attendance at relevant exhibitions and shows

Royal IHC

Creating the maritime future

Anchored in a rich Dutch maritime history, Royal IHC is a leading supplier of maritime technology and expert craftsmanship.

With the right people and skills on board, and driven by innovation, we provide a competitive edge to our worldwide customers in the dredging, offshore, mining and defence industries. However, Royal IHC is much more than equipment, vessels and services. We deliver reliable, integrated solutions that improve operational efficiency and allow for a more sustainable performance.

All over the world, our people are deeply committed to technological innovation, supported by our long-standing experience in our core markets. Our experts work in close collaboration with multiple stakeholders to meet the specific needs of each customer.

With our continuous commitment to technological innovation, we seek to always meet the specific requirements of each individual client. IHC annually spends approximately 3% of its revenue on innovation, which places us in the top 15 Dutch companies in terms of R&D. We have branches in many different countries, giving us a truly international perspective.

PERSONAL DEVELOPMENT

Our business culture has a strong character and is based on collaboration, openness and respect. Perseverance is also a quality that runs through the veins of our organisation. At IHC we have a total commitment to improvement and innovation. Coming to work for us does not mean you have reached your destination. At IHC you will continue to grow and learn, and your expertise will continue onwards and upwards. That is not just a promise from us, but also a commitment we ask of you. Those who demonstrate independence and a strong feeling of responsibility are given a great deal of freedom, but that doesn’t mean you will be left to fend for yourself. Where needed, you can count on us for coaching and personal supervision.

MAXIMUM USE OF TALENT

IHC has a wealth of in-house talent. And we want to make the maximum use of it. That is why we have created development programmes. There are programmes for every level. If you have completed your preparatory secondary vocational education (VMBO) you can start at our in-house Technical Training Centre. We also have plenty of development opportunities for employees with senior secondary vocational education (MBO), higher vocational education (HBO) or a degree from a university (WO).

They can choose from the wide range of programmes, courses and other training opportunities. In addition to the development programmes, there is Young IHC. This programme of activities is especially for our young graduates to help them find their feet in our company. It makes it easy for them to get to know their colleagues in the various business units and creates a strong personal network.

OPPORTUNITIES FOR STUDENTS

Are you currently a student or have you just graduated? There are several ways for you to start a new career at IHC. We recognise the value of a strong link between industry and education, which is why ambitious students are always welcome at IHC for a traineeship or to do their graduation research. There are various options available, the choice is up to you!

“Let us build a career for you!”