About the Role

NKT has selected a new global Product Information Management (PIM) platform, following a structured vendor selection process. Implementation is being carried out together with our partner, currently in the discovery phase, with full roll-out to follow.

To support this transformation, we are looking for a Service Manager for PIM, based in our Esposende office, who will be responsible for the service once live and act as the central point of contact between business stakeholders, the implementation partner, and NKT’s internal IT and Digital Commerce teams. This is a great opportunity to help shape a brand-new enterprise platform from the ground up, build the operating model, and grow into a long-term service ownership role as NKT’s digital product data ecosystem matures. Services within the Digital Commerce domain will be added to the candidate's area responsibility depending on the individual’s skills and preferences.

Key Responsibilities

Service Management

Own the day-to-day operation of the PIM platform and other assigned services once transitioned into live service.
Manage incidents, service requests, problems, and changes related to the platform.
Coordinate issue resolution with the platform vendor, the implementation partner, and internal NKT IT teams.
Maintain service documentation, knowledge base, and operational procedures.
Ensure compliance with NKT's IT governance, security, and data protection requirements.

Implementation Support

Act as a key contact for the ongoing implementation of the platform during discovery and subsequent delivery phases.
Support requirements for validation, configuration decisions, testing, and user acceptance testing (UAT).
Help coordinate data migration and data quality activities ahead of go-live.
Support change management and end-user training across markets.

Business Partnership

Act as the primary liaison between business stakeholders (Sales, Marketing, Product Management) and the technical/vendor teams.
Gather, document, and prioritise business requirements and enhancement requests.
Support product data governance, taxonomy, and data quality standards within the PIM solution.
Facilitate workshops with regional and functional stakeholders.
Prepare and lead Steering Committees.

Integration & Continuous Improvement

Support integrations between PIM and adjacent systems, including ERP, CRM, CPQ, eCommerce, and DAM.
Identify opportunities to automate and streamline product data processes.
Contribute to the PIM roadmap and ongoing service improvement plans.
Track service performance, usage, and operational KPIs.

Required Qualifications

Bachelor’s degree in information technology, Business Information Systems, Engineering, Marketing or a related field or similar professional experience.
Experience with Product Information Management (PIM), Master Data Management (MDM), or similar enterprise platforms;
Understanding of incident, problem, change, and release management processes.
Experience collaborating with external software vendors and implementation partners.
Good communication skills, able to bridge technical and business audiences.
English required
Prior exposure to product data governance and taxonomy management.

Personal Competencies

Customer-focused and service-oriented.
Structured, organised, and comfortable managing ambiguity during an active implementation.
Able to work on their own while coordinating multiple internal and external parties.
A clear and effective communicator across both business and technical audiences.
Curious, driven, and motivated to help build a new service from scratch.
Organized and self-directed worker, comfortable working in an international remote team.

What We Offer

A central role in a newly launched, strategic digital platform at NKT.
Direct collaboration with the implementation partner and international stakeholders.
Exposure to NKT's broader Digital Commerce landscape (CPQ, CRM, ERP, eCommerce).
Professional growth opportunities as the PIM service matures.
A role based in Esposende with a modern, flexible working environment.

Service Manager / Service Engineer PIM