Back Office Employee
Working in our Back Office department, you will fulfill two roles: firstly, providing customer support and, secondly, delivering order fulfillment. Your responsibility starts with the creation of a customer offer. If the offer becomes an order, you will be responsible for entering this on our ERP system and assigning the order to the appropriate department within IHC Services.
If the order concerns the delivery of hardware (parts), you will be assigned responsibility for its fulfilment. You will need to ensure that the order is delivered according to customer specification, within budget and on time, as well as arranging any customer inspection, documents and transportation requirements. Regular contact with the customer to report on the progress of outstanding orders will also be part of your role.
In this role, you will liaise closely with our customers and colleagues from engineering, account management, work preparation, purchasing, logistics and our international service centres. You will be the mainstay for planning and progress, as well as managing the financial, and technical risks of the order.
You will work on projects according to our OSBIT (on specification, budget and in time) processes and be a natural coordinator. We are looking for someone who is proactive, critical and gives feedback to improve working practices. In addition, you should also be able to keep an excellent overview of workloads and have good attention to detail when managing orders.
To be eligible for this role, you will need to have:
- a bachelors degree
- a minimum of 3 years' experience in an equivalent role, within a technical order-based organisation
- an interest in working in a technical environment
- excellent planning and organisational skills
- effective communication skills
- the ability to work well in a team
- a self-starting, structured and proactive approach
- a critical, flexible and curious nature
- a good command of Dutch and English, both written and verbal.
Terms of employment
IHC Services offers the suitable candidate the unique opportunity to work for a successful worldwide leader. We also offer you a challenging job within a financially successful and dynamic company, with the benefit of a competitive salary, benefits package, and a range of opportunities for further professional development.
Are you interested in the position of Back Office Employee and do you recognise yourself in the job description? Please respond directly through our website: www.royalihc.com/careers or by using the apply button.
For more information about Royal IHC, the vacancy and the application process, please visit www.royalihc.com or call the Staffing department on +31 (0)88-015 4444.
Uiteraard is het ook mogelijk om in het Nederlands te reageren op deze positie.
Royal IHC does not approve of commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered by IHC.
As a Back Office employee, you will work at IHC Services, based in Kinderdijk. IHC Services is the global market leader in the construction of tools at sea and an important player in the field of complex custom-built offshore and dredging ships and equipment. IHC Services' core mission is to be the preferred supplier for all services relating to the offshore, dredging and mining industry. From the head office in The Netherlands and with employees working from sites and offices on a global basis, we're able to ensure a local presence and support for customers on every continent. We offer 24/7 Service worldwide and services typically include Repair, Rental, Renovation, Condition Based Services, Feasibility studies, Life Cycle Engineering, Parts & Logistics and Training & Consultancy.
With our commitment to technological innovation, in which sustainability and safety are key, we strive to continuously meet the specific needs of each customer in a rapidly evolving world.
|Plaatsingsdatum||maandag 23 oktober 2017|
|Sector||Scheepsbouw en -reparatie|
|Contactpersoon||Mevr. Jeanne van der Waal|
|Telefoon||+31 78 691 0984|